urban crest shipping returns md
Shipping Policy
Where do we ship?
We currently ship to the United Kingdom
How long does delivery take?
Orders are processed within 1-3 business days. Delivery typically takes 3-7 business days after dispatch,depending on your order and location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and location.
Will l receive a tracking number?
Yes, Once your order has been dispatched , you will receive a confirmation email with your tracking information.
Do you ship to PO Boxes or BFPO addresses?
We are currently unable to ship PO Boxes or BFPO addresses.
Return & Exchange Policy
What is your return policy ?
We accept returns within 14 days of delivery, in accordance with the UK Consumer Rights Act 2015.
What are the conditions for a return?
Items must be unused , unworm, and returned in their original packaging with all tags attached. We are unable to accept returns on items that show signs of use.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a tracked service , as we cannot be held responsible for items lost in transit.
How do I start a return?
Email us at supporturbancrest@gmail.com with your order number and reason for return.Our team will guide you through the process.
When will l receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method.
